FAQ & Site Info

Terms of Service

By using our website and placing an order with Trend SL, you agree to comply with and be bound by the following terms and conditions:

1. General Information
Trend SL is an online store based in Sri Lanka, offering products with warehouses in the USA, UK, and China.
We reserve the right to modify or update these terms at any time without prior notice.

2. Product Information
We make every effort to accurately display product details, including descriptions, images, and prices. However, we do not guarantee the accuracy of all product information and may occasionally make corrections as needed.
All products are subject to availability.

3. Order and Payment
Orders are accepted only when a payment has been successfully processed.
Trend SL accepts PayPal, Stripe, and other secure payment methods.
We reserve the right to cancel or refuse any order if we suspect fraudulent activity.

4. Shipping and Delivery
We offer 5-14 day delivery for all orders.
Delivery times may vary depending on the destination, availability, and shipping methods used.
Trend SL is not responsible for delays caused by third-party carriers or customs processes.

5. Returns and Refunds
We accept returns within 30 days of receiving the product.
All return requests must be submitted to our customer service team along with clear images of any damaged items.
Refunds will be processed once the returned item has been received and inspected.
Free returns are offered for defective or damaged items.
If the product is not returned in its original condition or within the 30-day window, we reserve the right to deny a refund.

6. Damaged or Defective Items
If you receive a damaged or defective product, please contact us within 7 days of delivery.
You may be asked to provide photographic evidence of the damage or defect.
We will offer a replacement or a full refund for eligible products.

7. Privacy Policy
We are committed to protecting your privacy. Any personal information you provide will be used solely for processing your orders and improving your shopping experience.
We will not sell or disclose your personal information to third parties without your consent, except when necessary to complete a transaction.

8. Limitation of Liability
Trend SL is not liable for any indirect, special, or consequential damages arising from the use of our products.
We are not responsible for lost or stolen items once the tracking number indicates the package has been delivered.

9. Contact Us
For any questions or concerns, please contact our customer service team through the Contact Us page on our website.